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Cancellation Policy

Cancellation Policy (excluding special events e.g. Farnborough Airshow)

 

Cancellations are unavoidable with today’s busy schedules, but late cancellations can cause unnecessary disappoint to our potential guests. We are open and equitable regarding our cancellation policy which is published below and is designed to allow us the opportunity to reallocate the reservation.

For booking individual rooms:-

1. Cancellations should be made at least two working days* prior to the reservation start date and before 11am. Cancellations should be made by telephone.

2. Cancellations where a stay is being reduced should also be made at least two working days prior to the reservation start date and prior to11am .

3. We reserve the right to retain deposit funds and charge for ‘loss of profit’ in the event that it is not possible to re-let cancelled accommodation.

4. A guest failing to check-in by midnight on the first night of a reservation is deemed to have cancelled the entire booking and the full costs of the stay will be due and payable. The credit card given as security for the reservation will be charged accordingly.

Bookings for multiple rooms:-

For larger bookings the cancellation period may be extended and a deposit required.

*Working days include all days apart from weekends and bank holidays.

Cancellation Policy for Events including Farnborough Airshow

The Farnborough Airshow is a  biannual event that takes place in the height of summer. It is busy and exciting time for us as we are centrally located and are always fully booked. We endeavour to reallocate rooms but our guests normally book well in advance for the Airshow and as such we need more time than usual to reallocate availability. For this reason the above cancellation policy does not apply. Please contact us for specific details of cancellation policy if you wish to make a reservation during for a special event period.