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Lost Keys Policy

We ask you to look after your keys to maintain security for all of our guests. If a key is lost we have an obligation to replace both the key and the lock (barrel) for the room. The room keys are security keys which can only be copied by our nominated security provider. We incur the following expenses for which we charge £50.

1. Replacement of front door key*.

2. Replacement of Security key for room plus lock barrel.

3. Collection of key from security provider.

4. Fitting of barrel.

5. Loss of business.

*Depending on the circumstances of the loss we may also have to consider replacement of the front door keys and the lock barrel.